Privacy Policy

Last updated: September 21, 2026

1. Introduction

This Privacy Policy explains how Cadenze collects, uses, stores, and protects your personal information. It applies to all users of the platform, including Creators (independent professionals) and Attendees (clients).

2. Information We Collect

2.1 Creator Account Data

When you register as a Creator, we collect your name, email address, username, location, avatar, banner image, and Stripe Connect account ID.

2.2 Attendee Data

When you book a service as an Attendee, we collect your name, email address, booking details, and a payment reference. We do not store your credit card details — payment information is handled entirely by Stripe.

2.3 Creator-Configured Data

Creators may configure their booking forms to collect additional information from Attendees, such as phone number, date of birth, or other details relevant to their service. This data is collected at the Creator's discretion. The Creator acts as the data controller for this information, and Cadenze acts as a processor on the Creator's behalf.

2.4 Automatically Collected Data

We use PostHog for analytics. How data is collected depends on your consent preferences:

  • Without consent: PostHog operates in anonymous mode only. No cookies are set, no personal data is collected, and only anonymous aggregate usage data is recorded.
  • With consent: PostHog may identify your device across sessions to provide cross-session analytics, track feature usage, and detect errors.

For more details on cookies and tracking, see our Cookie Policy.

3. How We Use Your Information

We use the information we collect to:

  • Operate and maintain the Cadenze platform.
  • Send transactional communications, including booking confirmations, cancellation notices, and reschedule notifications.
  • Analyze platform usage to improve our services.
  • Provide Creators with analytics about their bookings and listings.
  • Comply with legal obligations.

4. Who We Share Your Information With

We share your information with the following parties:

  • Stripe — for payment processing. See Stripe's Privacy Policy.
  • PostHog — for analytics. See PostHog's Privacy Policy.
  • Email service provider — for sending transactional and platform communications.
  • Creators — Attendee booking information is shared with the Creator providing the booked service.

We do not sell your personal data.

5. Data Retention

  • Active accounts: We retain your data for as long as your account remains active.
  • Booking records: We retain booking and transaction records for the minimum period required by tax and legal obligations.
  • Deleted accounts: When you delete your account, your personal data will be removed within 30 days, except where retention is required by law.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access your personal data.
  • Request correction of inaccurate data.
  • Request deletion of your data.
  • Request data portability.
  • Withdraw consent where processing is based on consent.

These rights may apply under PIPEDA (Canada), Quebec's Law 25, the CCPA/CPRA (California), the GDPR (European Union), or other applicable privacy legislation. To exercise your rights, contact us at privacy@cadenze.me.

7. International Transfers

Your data may be processed and stored outside of Canada by our service providers. Where this occurs, we ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable law.

8. Children

Cadenze is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a person under 18, we will take steps to delete that information promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will notify you by email or through the platform and update the "Last updated" date at the top of this page. Your continued use of Cadenze after such notification constitutes acceptance of the updated policy.

10. Contact

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at privacy@cadenze.me.