Refunds & Cancellations

Last updated: October 24, 2026

Who you are buying from

When you book on a creator's Cadenze page, your payment goes directly to that creator's Stripe account. Cadenze does not hold the money and cannot move it on its own. The booking is a contract between you and the creator, and refunds are issued by the creator.

The creator's policy

Each creator sets their own cancellation and reschedule rules, shown on their page and in your confirmation email. Most allow rescheduling up to a set time before a session. Read the policy before you pay; it is what applies to your booking.

Platform-level rules

Regardless of the creator's own policy, the following always applies on Cadenze:

• If the creator cancels a session you paid for and does not offer a replacement date you can attend, you are entitled to a full refund for that session.
• If a page is removed from Cadenze for breaking our policies, bookings on it that have not yet taken place are refunded.
• A refund covers what you paid, including any creator fee. Stripe may take a few business days to return the money to your card.

How to request a refund

1. Reply to your confirmation email or contact the creator through their page.
2. If you get no answer within five business days, or you disagree with the outcome, email support@cadenze.me with your booking details. We will contact the creator and help resolve it.
3. As a last resort, you can dispute the charge with your card issuer. Please contact us first; disputes take longer than a direct refund.

For creators

Refunds are issued from your Stripe dashboard. When you cancel a session, let attendees know promptly and offer a new date or a refund. Our Terms of Service require every creator to honour the platform-level rules above.