Terms of Service

Last updated: October 24, 2026

1. Introduction

Welcome to Cadenze. Cadenze is a platform that gives Creators (independent professionals offering classes, workshops, performances, lessons, consultations, and other services) their own booking page, where Attendees (clients) can book and pay for those services. Each page is operated by its Creator; Cadenze provides the software.

By accessing or using the Cadenze platform, you agree to be bound by these Terms of Service. Cadenze is not a party to any booking contract between a Creator and an Attendee. All bookings represent a direct agreement between the Creator providing the service and the Attendee purchasing it.

2. Eligibility

You must be at least 18 years of age to create an account or use the Cadenze platform. By registering, you represent and warrant that you meet this age requirement.

3. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately at support@cadenze.me if you become aware of any unauthorized access to or use of your account.

4. Platform Role

Cadenze is a technology platform only. We provide the tools that enable Creators to list their services and Attendees to discover and book them. Cadenze is not responsible for the quality, safety, legality, or suitability of any Creator's services. Disputes between a Creator and an Attendee are between those parties and should be resolved directly.

5. Payments & Fees

All payments on Cadenze are processed through Stripe Connect. By using the platform as a Creator, you agree to the Stripe Connected Account Agreement. Payments are made directly to the Creator's Stripe account; Cadenze does not hold funds and does not add a per-transaction platform fee. Cadenze may charge Creators a subscription fee for use of the platform, as published on our Pricing page; we will notify you before any fee applies to your account. Stripe's processing fees, payout timing and related terms are governed by Stripe.

6. Creator Obligations

Creators agree to:

  • Provide accurate and truthful information in all listings.
  • Honor confirmed bookings and deliver services as described.
  • Comply with all applicable local, provincial, and federal laws.
  • Set and clearly communicate their own cancellation and refund policies to Attendees, and honour the platform-level rules in our Refunds & Cancellations policy.

7. Creator-Collected Data

Creators may configure their booking forms to collect additional information from Attendees, such as date of birth, phone number, or other details relevant to their service. When a Creator collects such data, the Creator acts as the data controller for that information, and Cadenze acts as a processor on the Creator's behalf.

Creators must not use custom booking fields to collect sensitive personal data, including but not limited to health information, religious beliefs, racial or ethnic origin, sexual orientation, or biometric data.

For more information about how data is handled on the platform, see our Privacy Policy.

8. Attendee Obligations

Attendees agree to:

  • Provide accurate information when making bookings.
  • Attend booked services or follow the Creator's cancellation policy if unable to attend.
  • Direct any disputes regarding a service to the Creator first before contacting Cadenze support.

9. Intellectual Property

Creators retain ownership of all content they upload to the platform, including text, images, and media. By uploading content, Creators grant Cadenze a non-exclusive, worldwide, royalty-free license to display, reproduce, and distribute that content solely for the purpose of operating and promoting the platform.

Cadenze and its licensors own all rights in the platform itself, including its design, code, trademarks, and branding.

10. Prohibited Conduct

You may not use the Cadenze platform to:

  • Offer, promote, or facilitate illegal services or activities.
  • Post misleading or fraudulent listings.
  • Discriminate against any individual or group based on race, gender, religion, sexual orientation, disability, or any other protected characteristic.
  • Interfere with the platform's operation, security, or other users' experience.

For a full description of prohibited activities, see our Acceptable Use Policy.

11. Limitation of Liability

The Cadenze platform is provided "as is" and "as available" without warranties of any kind, express or implied. To the maximum extent permitted by law, Cadenze shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform.

Cadenze is not liable for disputes between Creators and Attendees, the quality or delivery of Creator services, or errors or delays in payment processing by Stripe.

12. Termination

Either you or Cadenze may terminate your account at any time. Cadenze reserves the right to suspend or terminate accounts that violate these Terms. Upon termination, your data will be handled in accordance with our Privacy Policy.

13. Changes to These Terms

We may update these Terms of Service from time to time. When we make changes, we will notify you by email or through the platform. Your continued use of Cadenze after such notification constitutes acceptance of the updated terms.

14. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Canada. Any disputes arising from or relating to these Terms shall be subject to the jurisdiction of the courts of Canada.

15. Contact

If you have questions about these Terms of Service, please contact us at support@cadenze.me or via our contact page. Cadenze is operated from Canada.